AGW Reinforce Their Commitment to Customer Service.

As part of their continual commitment to improve, AGW looked to delve deeper into their customers’ perception of the company’s strengths and challenges. As such they carried out a customer feedback survey.

The overall response was very positive with respondents stating that the products provided were of a high quality and meet the needs of the customer. Not only this, almost 40% of those surveyed said they would recommend AGW.

The complete results of the survey can be seen below:

1. How likely is it that you would recommend AGW Electronics to a friend or colleague?

Question 1 Results

2. Overall, how satisfied or dissatisfied are you with our company?

Question 2 Results

3. Which of the following words would you use to describe our products? Select all that apply.

Question 3 Results

4. How well do our products meet your needs?

Question 4 Results

5. How would you rate the quality of the product?

Question 5 Results

6. How would you rate the value for money of the product?

Question 6 Results

7. How responsive have we been to your questions or concerns about our products?

Question 7 Results

8. How likely are you to purchase any of our products again?

survey-q9.jpg

9. Do you have any other comments, questions, or concerns?

  • All staff I have dealt with are extremely helpful and knowledgeable.
  • Clair, Lance, Al, Sharon, Shannon and co are fantastic and I very much enjoy working with an efficient, friendly and productive team. Always going the extra mile

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